Lady M Orchard Central (Somerset, SG)

Renowned for its cakes

Short version

Food from a non-foodie perspective: 8/10 – Very nice cakes…

Price: 7/10 – … But you pay for them.

Service: 5/10 – I think I’m being generous here, but the staff seemed generally uninterested in providing any level of customer service.

Ambience: 7/10 – Nice, light decor; a bit noisy inside, so not the most relaxing place if that’s what you’re after. But it has a good, energetic vibe.

Location: 9/10 – In Orchard Central, so easily accessible from Somerset MRT (exit D is probably your best bet).

Lady M Orchard Central

181 Orchard Road #01-27 & #02-07, Singapore 238896

+65 6509 3673

Long Version

I decided to stop by here for a slice of cake and a cup of tea, after a rather stressful morning. I arrived just after 3pm on a Thursday, and the place was almost full! I can’t imagine how crazy busy this place is on the weekend 😳

They have this charcoal mille crepe as their special for October, so I decided to give it a go. They’re renowned for their mille crepes, so I figured I couldn’t go wrong with that. And I was right. It was very nice! I would totally recommend 😋

I also decided to have the Lady M earl grey tea, which wasn’t anything all that special – but I paid S$6.50 for it 😏

Charcoal mille crepe with the Lady M earl grey tea, with sugar syrup served separately

The decor is modern, and the place is bright, with the huge floor to ceiling windows that make up two of the cafe’s four walls. They effectively take up three floors: they have tables on L1, a mezzanine level, and also L2, with the majority of the tables on their mezzanine level. I was on L2, which had the smallest number of tables (a table for two; a table for three; a table for four; and a bench table that can seat up to ten people). It was quite noisy up there, I suppose the noise from the lower levels carried up. The upbeat music also added to the noise, so it wasn’t the most relaxing visit. But having said that, there is an energetic vibe to the place, so it just depends on what you’re after.

Service was the most lacking of all. I could swear the first waiter who attended to me rolled his eyes, as if having to seat yet another customer was stressing him out. I did walk in from L1, though, and there was a sign saying to go to L2 for dining in, which I was doing. He just happened to attend to me as I was on my way up there. So maybe the L1 entrance should just remain as an exit only if they don’t want people to walk in from there? Or remove the sign saying to proceed to L2, and allow customers to enter from either level.

So I proceeded to L2, and staff up there were just as uninterested. No one greeted me with a smile, and I could barely get eye contact with anybody. Are the wait staff just not very happy at this branch?? Overworked? Understaffed? Underpaid? A combination of all three?

I ordered at my table, and my iced tea and slice of cake came very quickly soon after, so kudos to their promptness. And they cleared my plate relatively quickly too.

So if they could just work on their friendliness, and get the entrance/exit business sorted, then it would be a much more pleasant experience for patrons. At S$9.50 for a slice of cake and being located on Orchard Road, a prime tourist destination, I would expect a much better level of service.